Shipping, Payments & Returns
We ship everything from our own warehouse in Oldsmar, Florida.
All products available on our website are currently in stock. 99.4% of orders are shipped within 24 hours, Monday through Saturday.
Please note: Signature required for any order over $100 paid with a credit card and for any order over $200 paid with PayPal
*If you opt out of signature requirement, we are not liable for any lost or stolen packages.
You are eligible for free shipping within the US for all orders over $85, with the tracking number provided.
Some listings will have this badge:
This item is eligible for free 2nd day shipping within the USA 50 states. Orders placed before 3pm EST will be shipped same day using FedEx 2nd day service or USPS Priority mail. Please note, that shipping carriers count only business days. If order placed on Friday, 2nd day delivery is Tuesday in most cases. If you're ordering multiple items and not all of them have the 2nd day shipping badge, it's likely that the whole package will go regular (slower) service.
International shipping: any airbrush over $100 (including all brands and types) are eligible for free shipping worldwide, with the tracking number provided and full insurance included.
For all other international order feel free to contact us to discuss best shipping options!
Please contact us if the free shipping does not show up at checkout, as this occasionally happens through shipping calculator error. We can provide a coupon code will give you the free shipping.
USPS is our preferred shipping partner. However, we can also use UPS, FedEx and DHL. Please contact us for any special shipping requirements.
Attention international buyers:
When ordering from our US store, you're responsible for assuring the product can be lawfully imported to the destination country.
Orders shipped outside of United States of America may be subject to import taxes, customs duties and fees levied by the destination country and they are a responsibility of a buyer. We will provide a commercial invoice for import but we can only include item cost plus shipping. Buyer responsible for paying all other charges if any apply.
Accepted payment methods include PayPal or Credit Card (Visa, MasterCard, American Express, Discover) also processed by PayPal.
We highly recommend PayPal as the most secure and convenient way of making online payments. The registration is free and simple. PayPal protects the interest of both the buyer and the seller. PayPal will cover your back, even if you are buying from an unknown website, to be sure that you receive the product for which you paid.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.