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Shipping, Payments & Returns

Shipping

We ship everything from our own warehouse in Oldsmar, Florida. 

All products available on our website are currently in stock. 99.4% of orders are shipped within 24 hours, Monday through Saturday.

Please note: Signature required for any order over $100 paid with a credit card and for any order over $200 paid with PayPal

*If you opt out of signature requirement, we are not liable for any lost or stolen packages. 

Local shipping:

You are eligible for free shipping within the US for all orders over $85, and all orders will ship with the tracking number provided.

Some listings will have this badge: 

This item is eligible for free 2nd day shipping within the USA 50 states. Orders placed before 2pm EST will be shipped same day using FedEx 2nd day service or USPS Priority mail. Please note, that shipping carriers count only business days. If order placed on Friday, 2nd day delivery is Tuesday in most cases. If you're ordering multiple items and not all of them have the 2nd day shipping badge, it's likely that the whole package will go regular (slower) service. 

 

***ESTIMATED SHIPPING TIMES AT CHECKOUT ARE NOT A GUARANTEE.***

 

International shipping:

  USPS is our preferred shipping partner. However, we can also use UPS, FedEx and DHL. Please contact us for any special shipping requirements.

SprayGunner is not liable for any VAT/customs/duties fees unless otherwise noted/discussed. 

 

Attention international buyers:

When ordering from our US store, you're responsible for assuring the product can be lawfully imported to the destination country.

Orders shipped outside of United States of America may be subject to import taxes, customs duties and fees levied by the destination country and they are a responsibility of a buyer. We will provide a commercial invoice for import but we can only include item cost plus shipping. Buyer responsible for paying all other charges if any apply.

 

***ESTIMATED SHIPPING TIMES AT CHECKOUT ARE NOT A GUARANTEE.***

 

 Payments

Accepted payment methods include PayPal or Credit Card (Visa, MasterCard, American Express, Discover) also processed by PayPal.

 We highly recommend PayPal as the most secure and convenient way of making online payments. The registration is free and simple. PayPal protects the interest of both the buyer and the seller. PayPal will cover your back, even if you are buying from an unknown website, to be sure that you receive the product for which you paid. 

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Lost, Damaged or Stolen Products

We have partnered with an insurance company called Route that provides insurance for packages for a small fee. Add package protection at checkout and rest assured you’ll be covered in case your order gets lost, damaged, or stolen in transit. The option to add this protection is presented at checkout as 1-Click Protect. You are not required to purchase this additional protection, and tracking is included on all orders regardless if you purchase additional protection or not. However, if you opt out of purchasing this additional protection, SprayGunner is not liable for replacing lost, damaged, or stolen items.